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Shipping Policy

Company Name: CONTEX TILE (Stonestoreonline)

Address:
1656 S. State College Blvd. Anaheim, California 92806

Phone:
(949) 899-7227

E-mail:
info@stonestoreonline.com

General Shipping Information

At CONTEX TILE (Stonestoreonline), we strive to ship your order as quickly and efficiently as possible. Here are the details of our shipping policy to ensure you have a smooth shopping experience with us.

Order Processing Time

  • In-Stock Items: Orders typically ship within 2-4 days of the order date. Please allow 2-4 business days for processing before you receive tracking information.
  • Defective Items: If you receive a defective item, please contact us at info@stonestoreonline.com with details of the product and the defect within 3 days of order delivery. We will process your replacement as quickly as possible.

Delivery Time

  • Domestic Shipping: Normal estimated delivery time is 2-10 business days.
  • International Shipping: Normal estimated delivery time is 1-3 weeks. Customs fees may apply.
  • Holiday/Sale Periods: Delivery times during sales or holidays may extend to 1-3 weeks.

Shipping Costs

  • You can calculate the shipping costs of the items in your cart by entering your postal code into the box in the bottom right of the shopping cart.
  • We offer competitive shipping prices on all orders with free shipping on qualifying high-volume orders! Our samples ship free to the Lower 48 United States.

Special Shipping Considerations

  • If you are shipping to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, or a remote location such as a military base or an island accessible only by air or ferry, we will calculate the shipping after the order is processed online. You can also call us ahead at (949) 899-7227, and our sales reps will help you process the order with the respective shipping adjustment.

Contact Us

If you have any questions about your order or our shipping policy, please contact our customer service team at info@stonestoreonline.com or call us at (949) 899-7227. We are here to help!

Thank you for shopping with CONTEX TILE (Stonestoreonline)!